Refund Policy
Last updated: 16 July 2026
If the course is not right for you, email us within 14 days of buying it and we will refund you in full. You do not have to justify the decision, and you do not have to finish anything first.
How to ask
Send an email to hello@soundrussian.uz from the address your account uses, saying which course you want refunded. That is the whole process — there is no form and no retention call. If email is awkward, message us on Telegram instead.
How long it takes
We start the refund within 5 working days of your request. The money goes back the way it came, through PayPal, to the account you paid from. How quickly it lands after that is up to PayPal and your bank — usually a few days.
What happens to your access
Access to the refunded course ends when the refund is issued. Anything you saved — your vocabulary, your progress, your messages — stays in your account, so if you come back later you do not start from zero.
After 14 days
The courses are sold with lifetime access and no subscription, so there is nothing to cancel. If you chose to pay in 3 monthly instalments, PayPal takes exactly those 3 payments and stops on its own — nothing is charged after that. After 14 days we do not refund as a matter of course — but if something is actually wrong (you were charged twice, the material does not work, you cannot get in), write to us. We would rather fix it than have you stuck with something you cannot use.
Your statutory rights
If you live in the EU or the UK, consumer law gives you cancellation rights for distance contracts. This policy is offered in addition to those rights and does not take them away.
Contact
Victoria Borovskikh, trading as Sound Russian Academy — hello@soundrussian.uz.